Frequently Asked Questions
What to Know About Your Stay at Kissel Uptown Oakland
Q. What is the Meaning Behind the Name Kissel?
A. Sharing its namesake with the original showroom, Pacific Kissel Kar-Dean Lippi Showroom, that once called 2401-11 Broadway home, Kissel is a tribute to the car manufacturing industry and the blue-collar spirit that helped make Oakland a thriving metropolitan. Today, that spirit lives on with Kissel standing as a modern showcase for everything that makes Oakland so unique.
Q. Does Kissel Offer Free Wifi?
A. Kissel provides all guests with complimentary wifi. We also offer high-speed internet for $9.99/day.
Q. Does Kissel have a Fitness Center?
A. Kissel offers guests a fully equipped fitness center with access to Peloton bikes.
Q. Does Kissel Allow Pets?
A. Yes, Kissel does allow guests to bring pets.
Q. Where should I visit while staying in Oakland?
A. Click here to view events in Oakland.
Q. I am interested in securing a group block, how do I do that?
A. Click here to fill out the RFP.
Q. What is Kissel's Restaurant?
A. Otto's Uptown Kitchen offers specialty drinks and a local-centric menu.
Q. What are Kissel Uptown Oakland's check-in requirements?
A. Guests are required to provide a valid credit card with matching valid photo ID at check-in. Please note a $75 security deposit is charged per night and due upon arrival. This is refundable, pending a successful damage inspection after checkout. The minimum age for check-in is 18.
Credit card authorization forms must be received no later than 72 hours prior to arrival to be considered for payment. Link to Authorization Form
Q. Can I pay with cash at Kissel Uptown Oakland?
A. Please note that this hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.
Q. I may have left an item behind at the hotel - how can I check?
A. We are happy to help reunite you with your belongings! To file a report, visit iLeftMyStuff and follow these steps:
• Under the Location search, select United States for Country and California for State/Province.
• Type Oakland in the City field and click Search.
• Select Kissel Uptown from the location options.
• Provide your contact details, stay information, and a description of the misplaced item.
• Once located, our team will reach out with options for safe delivery to your home.